Dipl.-Ing. Anett Fischer

Lingl branded service: experience counts – in service too

For Lingl, the Krumbach-based plant and machinery supplier, service means far more than just supplying spare parts. Lingl stands for branded service and provides its customers with support over the entire life­cycle of their plant – from maintenance and condition monitoring through plant optimization to training. In 2010 the company reorganized its service department and now offers 30 services in six service units.

1 Service for over 70 years

The concept of service is nothing new at Lingl. The ­company, which is now managed as a family business in the third generation, has been offering a range of services for a long time. But to be faster and closer to the customer with its ser­vices, Lingl has set up some new structures. Headed by Bernd Braun (42), the service department has been reorganized into six units:
› spare parts service
› inspection, maintenance and repair
› condition monitoring
› plant and process optimization
› safety
› seminars and training
The goal of this restructuring was to intermesh...

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