Start paying more attention to “normal” employees

Managers tend to concentrate their leadership efforts on their own segment’s high and low performers while taking little notice of all those employees, who simply go about getting their jobs done. They, though, are the ones who keep things going and contribute the most to the company’s value creation.

In day-to-day operations, the manager’s attention often focuses mainly on the following groups of employees:

low performers: employees whose work attitudes and behaviour fail to meet expectations and therefore require an occasional kick in the pants and

high performers: employees, who are not only competent and highly motivated but also able to come up with their own solutions to problems. Such employees are mostly both self-assured and career-oriented. They also expect information and, if necessary, active assistance from their superiors


Paying closer attention to the “busy bees”

By contrast,...

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