Vote for the Zi Best Service Supplier Award!

Service is becoming an increasingly important aspect. Time is money, and plants must keep producing rather than stand idle waiting for a replacement part.

Many plants no longer maintain extensive warehousing, replacement parts are sometimes ordered on demand. All that not only presents brick plants with great challenges, but the suppliers, too, who want to help their customers fast, ideally with a 24-hour service. Besides the necessary replacement parts, often qualified manpower is also needed to install these.

 But service is much more. Who helps when, for example, cracks appear in the product and no one knows why – the raw material supplier, an external consultant? In times when there are ever fewer comprehensively trained specialist workers in the plants themselves, many optimizations have to be undertaken in collaboration with suppliers. This applies to many areas, be it the optimization of raw materials and engobes or energy and cost savings. Here, too, competent and fast support is often crucial.

We want to put stronger focus on service and for the first time, at ceramitec 2018, we shall be presenting the Zi Best Service Supplier Award.

 Which supplier has impressed you with their service in 2017? Who has supported you best in the planning and realization phase? Who has the best after-sales service and supplied you with replacement parts/raw materials quickly, without fuss, when you really needed them? Who has helped you competently and quickly with problems with your equipment or a clay body formulation? Who has further optimized the plant/mix they have delivered to you?

 Exclusively by vote of our Zi readers, we are awarding a prize to one supplier who offers their customers the best service. Take this opportunity to thank your suppliers for their extraordinary service and nominate your favourites on our website //" target="_blank" >

The award will be presented on Heavy Clay Day, Wednesday, 11.04.2018, at ceramitec 2018. We invite everyone to attend the presentation.


Anett Fischer
Zi Brick and Tile Industry International


Related articles:

Issue 2/2019 Hans Lingl Anlagenbau und Verfahrenstechnik GmbH & Co. KG

Zi Service Supplier Award 2018: And the winner was…

In 2018, Lingl won the first Zi Service Supplier Award. What does this award mean to you? K.L.: The award means a great deal to us as it is a vote and honour from your readers and our customers! It...

Issue 3/2019 Händle GmbH Maschinen und Anlagenbau

The crucial difference is service

Händle won the second place in the Zi Service Supplier Award in 2018. What does this award mean for you? D. H.: This award shows us that we are on the right track. We shall continue to commit fully...

Zi Best Service Supplier 2019 Award

New Deadline! Cast your vote by 31 October 2019!

As a producer of heavy clay products, you can help decide: Which supplier's overall service did you find most convincing in 2018? Who gave you the best assistance during your planning and...


Zi Award „Zi Best Service Suppier”: The winners ...

For the first time the “Zi Best Service Supplier” award was presented by Zi Brick and Tile Industry International together with Messe München. ZI readers from 17 countries worldwide chose the...

Issue 05/2021

New storage capacities optimize stockholding

Following the extension of the office building in 2017, a new warehouse is currently being constructed on the site of SKM Witte Löhmer GmbH in Wetter an der Ruhr. The added storage capacity will...